How to Freeze a Patient to Prevent Updates

Why Lock a Record?

You may want to lock a record because the patient is part of a criminal investigation or it is a high value case, and you want to be absolutely certain that nothing was added or deleted to the record after the patient has been dispositioned from your organization. 

Step 1

Visit https://www.wrmd.org/signin and log into your account using the username and password that you registered with. 

Step 2

Go to the patient record you wish to lock by either conducting a (Quick) Patient Search or utilizing the list patient feature on the dashboard.

Step 3

Click on any one of the grey tabs at the top of the patient record to open the Other Patient Information window.

Step 4

In the new window under "freeze patient to prevent any changes", move the slider to Frozen. When it is activated, it will appear green. This will prevent any further reporting on that specific patient record.

Step 5

Click the Update Patient button. A new tab will appear at the top of the patient record in blue, informing you that the record has been locked.

Step 6

Only an admin can unlock a record by following these steps:

1. Log in as a Admin.
2. Locate the locked toggle in the patient's profile.
3. Toggle the Lock switch back to its original setting.
4. Click 'Update Patient' to save the changes.